Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use, storage, proceesing and disclosure of Your information when You use the HelpMe Platform. We use Your Personal data to provide and improve the usage of the HelpMe Platform. By using the HelpMe Platform, You consent to the collection and use of information in accordance with this Privacy Policy. You may withdraw your consent at any time in accordance with the procedure set out under this Privacy Policy.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the Privacy Policy or the Terms. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

Account means a password protected unique account created for You to access the HelpMe Platform.

Affiliates means any entity, alone or together with any other entity, directly or indirectly, through one or more intermediaries controls or is controlled by or is under common control with HelpMe.

Application means the software program provided by HelpMe downloaded by You on any electronic device, named HelpMe.

HelpMe (referred to as either “We”, “Us” or “Our” in this Privacy Policy) refers to Dar Alkhobra, Dubai, United Arab Emirates.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to: United Arab Emirates

Device means any device that can access the HelpMe Platform such as a computer, a cellphone or a digital tablet.

HelpMe Platform refers to the HelpMe websites, mobile or other applications, software, programs, processes, loyalty schemes and any other services provided by or through HelpMe or its Affiliates.

Third-party Authentication Service refers to any website or any social network website through which a User can log in or create an account to use the HelpMe Platform

Website refers to HelpMe, accessible from

You means the individual accessing or using the HelpMe Platform, or the company, or other legal entity on behalf of which such individual is accessing or using the HelpMe Platformas applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our HelpMe Platform, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number


Purpose of Processing Personal Data

Compliance to fulfill legal and regulatory requirements.

Customer services to provide you with a response to queries (e.g., about services, products and/or warranties) and to provide you information about contests, surveys; to schedule a meeting with a HelpMe representative; to provide you with white-papers, reports, e-books, and other documents about our Services and business; and to enable you to attend events and webinars.

Marketing to send marketing communications (e.g., newsletters on latest trends and technologies, and news regarding our business, events, new Services, and updates/news on existing Services) and to conduct market research.

Your personal data is required for the purposes mentioned above; consequently, refusal to provide the requested data or its inaccuracy may prevent HelpMe from providing you

access and use of the HelpMe Platform.

Usage Data

Usage Data is collected automatically when using the HelpMe Platform.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the HelpMe Platform by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our HelpMe Platform or when You access the HelpMe Platform by or through a mobile device.

Information from Third-Party Authentication Service

HelpMe allows You to create an account and log in to use the HelpMe Platform through the following Third-party Authentication Service:




If You decide to register through or otherwise grant us access to a Third-Party Authentication Service, We may collect Personal data that is already associated with Your Third-Party Authentication Service’s account, such as Your name and Your email address associated with that account.

You may also have the option of sharing additional information with HelpMe through Your Third-Party Authentication Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving HelpMe permission to use, share, and store it in a manner consistent with this Privacy Policy.

Information Collected while Using the HelpMe Platform

While using Our HelpMe Platform, in order to provide features of Our Application, We may collect, with Your prior permission:

Information regarding your location

We use this information to provide features of the HelpMe Platform, to improve and customize use of the HelpMe Platform. The information may be uploaded to HelpMe’s servers and/or a Service Provider’s server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on the HelpMe Platform and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze use of the HelpMe Platform. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of the HelpMe Platform. Unless you have adjusted Your browser setting so that it will refuse Cookies, the HelpMe Platform may use Cookies.

Web Beacons. Certain sections of the HelpMe Platform and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit HelpMe , for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide access and maintain the HelpMe Platfrom, including to monitor the usage of our HelpMe Platform.

To manage Your Account to manage Your registration as a User of the HelpMe Platform. The Personal Data You provide can give You access to different functionalities of the HelpMe Platform that are available to You as a registered User

For the performance of a contract: the development, compliance and undertaking of the third party contract for the Services You have purchased or of any other contract with Us through the HelpMe Platform.

To contact You To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests To attend and manage Your requests to Us.

To deliver targeted advertising to You: We may use Your information to develop and display content and advertising (and work with third-party vendors who do so) tailored to Your interests and/or location and to measure its effectiveness.

For other purposes We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers We may share Your personal information with Service Providers to monitor and analyze the use of our HelpMe Platform, to advertise on third party websites to You after You visited the HelpMe Platform, for payment processing, to contact You.

With Affiliates:> We may share Your information with Our Affiliates, in which case we will require those affiliates to honor this Privacy Policy

With other Users: when You share personal information or otherwise interact in the public areas with other Users, such information may be viewed by all Users and may be publicly distributed outside. If You interact with other Users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other Users will be able to view descriptions of Your activity, communicate with You and view Your profile.

With Your consent We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable UAE laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of the HelpMe Platform, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at HelpMe’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

HelpMe will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation

Protect and defend the rights or property of the HelpMe

Prevent or investigate possible wrongdoing in connection with the HelpMe Platform

Protect the personal safety of Users of the HelpMe Platform or the public

Protect against legal liability .

Security of Your Personal Data

We implement appropriate security measures and privacy protection features on our HelpMe Platform including encryption and password protection to protect your personal data from unauthorized access and disclosure, in accordance with applicable law.

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security and shall not be liable for any direct or consequential loss as a result of breach of privacy of your personal data or any loss of such data.

You are solely responsible for safeguarding your Account password and if applicable your Third Party Site Password. HelpMe will not be responsible for any unauthorized use of your information or for any lost, stolen or compromised passwords or for any activity on your User account due to unauthorized disclosure of your Account password. In the event your Account password has been compromised, you must inform us immediately to enable us to initiate a change of password.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.


We may use third-party Service providers to monitor and analyze the use of the HelpMe Platform.

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may use Email Marketing Service to manage and send emails to You.


We may provide paid services through the HelpMe Platform. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Behavioral Remarketing

The Company uses remarketing services to advertise to You after You accessed or visited the HelpMe Platform. We and Our third-party vendors use cookies and non-cookie technologies to help Us recognize Your Device and understand how You use our HelpMe Platforms that We can improve usage of the HelpMe Platforms reflect Your interests and serve You advertisements that are likely to be of more interest to You.

These third-party vendors collect, store, use, process and transfer information about Your activity on Our HelpMe Platform in accordance with their Privacy Policies and to enable Us to:

Measure and analyze traffic and browsing activity on Our HelpMe Platform

Show advertisements for services to You on third-party websites or apps

Measure and analyze the performance of Our advertising campaigns

You may opt-out of all personalized advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (IOS) and Opt-out of Ads Personalization (Android). See Your mobile device Help system for more information.

We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our HelpMe Platform with these third-party vendors. This allows Our third-party vendors to recognize and deliver You ads across devices and browsers.

Usage, Performance and Miscellaneous

We may use third-party service providers to provide additional features to You or for the improvement of usage of our HelpMe Platform.

Your Rights under this Privacy Policy

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the UAE, to:

Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.

Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.

Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.

Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data in accordance with the provisions of applicable law.

Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format.

Request restriction of processing. You have the right to request us to restrict and stop processing of your data in accordance with applicable laws.

Request to Discontinue Processing/Automated Processing. You have the right to object to the processing/automated processing of your Personal Data and to discontinue processing/automated in accordance with the provision of the applicable laws.

Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the HelpMe Platform.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Updates and Changes

The Privacy Policy and Terms may be changed or updated occasionally. Therefore the Customers’ are encouraged to frequently review these sections in order to be updated about the changes. Modifications will be effective on the day they are posted.

It is important that the Personal data that HelpMe holds is accurate and current. Please inform us if your personal data changes during your use of the HelpMe Platform.

Governing Law and Dispute Resolution

This Privacy Policy shall be governed in all respects by the laws of the United Arab Emirates and any disputes arising out of this Privacy Policy will be settled by the Dubai Courts.

Contact Us

If you need more information on how to exercise your data protection rights, please contact our Customer Service.

HelpMe, whose headquarter is located at Address: Galadari Plaza, Floor 3 Office 301. International Dubai Airport Area – Dubai, United Arab Emirates, acts as the Data Controller of your personal data.