HelpMe.ae's Wallet Terms And Conditions

These Terms and Conditions governing the use of the wallet issued by HelpMe. Please read the Terms carefully before you start to use your Wallet.

You must accept and agree to abide by these Terms in order to activate, access, and use your Wallet to make any purchases.

If you do not want to agree to these Terms and Conditions, you must not use the Wallet.

In addition to these Wallet Terms and Conditions, users of HelpMe Wallet are also subject to our Terms of Service, Privacy Terms, and any guidelines, policies, or procedures provided or made available by us from time to time.

Notices

ALL CHARGES INCURRED IN CONNECTION WITH THE SERVICES AND ALL FUNDS PLACED IN THE WALLET ARE PAYABLE IN ADVANCE AND ARE NOT REFUNDABLE IN WHOLE OR IN PART, REGARDLESS OF THE PAYMENT METHOD, EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS OR AS REQUIRED BY APPLICABLE LAW.

PLEASE NOTE THAT FROM TIME TO TIME YOUR WALLET MAY BE INACCESSIBLE OR UNDER MAINTENANCE, AND AT SUCH TIMES YOU MAY NOT BE ABLE TO REVIEW YOUR WALLET BALANCE, ADD FUNDS TO YOUR WALLET, OR USE YOUR WALLET TO MAKE PURCHASES.

WE WILL MAKE REASONABLE EFFORTS TO MINIMIZE DOWNTIME AND, WHERE POSSIBLE, PROVIDE AN ESTIMATED TIME OF RESTORATION.

FOR ANY QUERIES OR ISSUES REGARDING THE USE OF YOUR WALLET OR THE ABOVE NOTICES, PLEASE REACH OUT TO OUR Customer Service. THEY ARE AVAILABLE TO ASSIST YOU AND PROVIDE FURTHER INFORMATION.

Restrictions

Your Wallet may only be used to make purchases from our store that accept the Wallet and offer goods and services in the same currency as your Wallet.

To access the HelpMe Wallet you will be asked to provide registration details, including without limitation a Payment Method and related billing address.

You must only use Payment Methods that you are authorized to use.

When you provide a Payment Method for use in connection with the Your Wallet, you represent to HelpMe that you are the authorized user of the Payment Method, and you authorize HelpMe to charge (through a duly authorized service provider) your Payment Method for any funds you choose to add to the Wallet together with any other fees related to those funds incurred by you.

Fees or conversion charges associated with the use of certain Payment Methods by the issuer or your bank may apply. To the extent that this is allowed under applicable law, if your use of the Wallet is subject to any sales or other taxes, then HelpMe may also charge you for those taxes.

In any event, HelpMe will not charge you costs exceeding the costs actually incurred by HelpMe.

Subject to the previous paragraph, you are responsible for all uses of your Wallet, including all applicable taxes and all purchases made by you or anyone else using your Wallet.

You must keep your security information (“Security Credentials”) that you use to login, access and use the Wallet confidential and secure at all times and you must not share it with anyone else.

HelpMe Wallet funds do not constitute a personal property right and have no value outside the HelpMe Services.

The Wallet is not electronic money, and Additionally, the HelpMe Wallet is not a bank account, or a payment account.

Do not accrue interest, dividends, or any other earnings, are not deposits, and are not insured by the Federal Deposit Insurance Corporation or any other governmental agency or any other guarantee funds or compensation mechanism.

Unless otherwise required by law or permitted by these Terms, HelpMe Wallet funds are not redeemable or refundable for any sum of money, monetary value, or anything of value from HelpMe at any time.

The HelpMe Wallet funds do not have an equivalent in real currency and do not act as a substitute for real currency.

Activation

Your Wallet will be activated once you register on HelpMe; and, after adding funds it will be immediately available for use following any pending or transaction periods required by your Payment Method.

No fees will be charged by HelpMe for the activation or use of the Wallet.

You may only open, access, and use one Wallet at a time, and you may not use anyone else’s Wallet.

The funds held in your Wallet attach to your Wallet and are non-transferrable, non-exchangeable, and cannot be withdrawn.

You may only use the funds in your Wallet toward the purchase of eligible products, services, or features from HelpMe, subject to their availability, that are offered in the same currency as your Wallet.

Theft or Unauthorized Use

You agree to notify HelpMe immediately of any unauthorized use or theft of your Wallet or any other breach of security (and to provide properly documented evidence as reasonably requested by us).

We will not be liable for any loss that you may incur because of someone else using your Wallet, either with or without your knowledge, because of your fault.

However, you will be liable for losses incurred by HelpMe or another party due to someone else using your Wallet because of your fault.

If you have questions regarding your transaction history please contact our Customer Service.